DX-changing arcade, GENDA GiGO Entertainment adopts Buddycom | Science Arts Co., Ltd. (TSE Growth: 4412)

Science Arts Co., Ltd. (Location: Shinjuku-ku, Tokyo, President: Shuichi Hiraoka) has GENDA GiGO Entertainment Co., Ltd. (Headquarters: Ota-ku, Tokyo), a live communication platform that connects deskless workers. President: Kiyoshi Ueno (GGE) announces that it has been adopted as a replacement for income.

As DX conversion accelerates in various industries, GGE, which operates about 200 arcades nationwide, has introduced smartphones and Buddycom as income replacements with the aim of improving store operation efficiency and customer satisfaction. .. This makes it possible to perform operations that were not possible with existing income, such as checking logs by transcribing conversations, chatting, and sending fixed phrases, in addition to group calls.

Buddycom’s unique management console made it easy to create groups, which was another point of introduction.

In arcades where the number of staff is small compared to game consoles, it is important to respond to calls from customers. GGE links DigiChime * and Buddycom to respond to customer calls. When a customer calls a staff member with a digital chime, all staff members will be notified by voice through Buddycom. As a result, staff can respond to customers in real time without checking the smartphone screen, which not only shortens the waiting time for customers, but also digitizes customer voices and improves operations that could not be visualized until now. Connected.

GGE says that as the number of staff using Buddycom increases, there is great potential for utilizing textualized call data. Buddycom allows you to freely download textualized call data from the management console, making it easy for your company to utilize the data. By analyzing data such as call frequency and trend words, it is expected to be used not only for improving customer service but also for store safety management.

Endorsement from GENDA GiGO Entertainment Co., Ltd.
Compared to transceivers and income, Buddycom has many wonderful features, and we believe that it can greatly contribute to the DX conversion of game center operations that have not changed for more than 30 years. Buddycom has triggered the full-scale introduction of smartphones, and we have been able to consolidate various DX tools into smartphones. GGE plans to introduce all Buddycom stores in the future.

GENDA GiGO Entertainment Co., Ltd.
Business Strategy Department Hideo Kawai

* What is Digichaim? (Https://digichime.com/case/detail/106/)
Wasdo Co., Ltd. (Nakano-ku, Tokyo, President: Shota Morishima) is a service for improving customer service. Through the two-dimensional code installed in the store or at the venue, the customer can call the staff, immediately notify the staff, and grasp the details of the consultation. On April 13, 2022, Buddycom officially announced its collaboration with Digichaim.
Release of Digichaim cooperation: https://www.buddycom.net/ja/articles/news/news_2022-04-13.html

■ What is Buddycom (https://www.buddycom.net/ja/index.html)

Buddycom, a live communication platform that connects deskless workers, enables communication with digital assistants using AI in addition to voice, video, and location information (IoT).

In terms of usage record, it is used as a means of communication in various industries such as aviation, railways, construction, welfare facilities, and distribution.

■ About Science Arts Co., Ltd.
Science Arts has a mission of “connecting people around the world beautifully” and provides a live communication platform “Buddycom” that connects deskless workers. “Buddycom” has already been used at the sites of more than 440 customers, and by utilizing not only voice but also text, images, videos, location information, AI, etc., in mission-critical sites of all industries and industries. , A horizontal x SaaS application that enables new team communication.

Contact information
[Company name]Science Arts Co., Ltd.
[Location]4-1-1 Kagurazaka, Shinjuku-ku, Tokyo Ozawa Building 7th floor
[President]Shuichi Hiraoka
[Capital]50 million yen
[Establishment]September 2003
[Web site]https://www.buddycom.net/

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